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Occupational Title: GIS Technician Key Purpose: Creates software and data solutions to assist in the visualization, measurement, and analysis of features or phenomena that occur on the earth that integrates acquisition, modelling, analysis, and management of spatially referenced data.
Critical Work Function 8  Provide Technical Support			Occupational Skills, Knowledge and Conditions
Key Activities		Performance Criteria	Occupational Skills and Knowledge	Conditions
Those duties or task clusters that are necessary to perform each critical work function.		Specific demonstrable performance and standards that indicate when the key activity has been performed successfully.	Those skills and knowledge that are specific to the occupation, such as technical processes or procedures common across the occupation that are critical to the related key activity.	Tools, resources and equipment necessary to carry out key activities and their related performance criteria.
KA8.1	Resolve user technical problems	Number Criteria 8.1.1  Technical problems are identified, logged, tracked, and resolved according to organizational policy with respect to timeliness and level of user satisfaction. 8.1.2  List of available support resources of various formats (internet, listserv, user groups, or direct assistance) is provided to end users.	GIS principles Data exchange procedures Presentation skill     Database skills General geography Computer skills	Personal computer Geographic information systems software Database software Word processing software Spreadsheet software
KA8.2	Install and maintain software including service packs.	Number Criteria 8.2.1  Software installation requests, including service packs, are logged, tracked, and completed according to organizational policy and in compliance with license agreements. 8.2.2  Schedule for software updates including patches and virus protection is established and implemented.	GIS principles Database skills Computer skills Network configuration skills	Personal computer Servers Geographic information systems software Database software
KA8.3	Assist in writing technical guides for GIS applications.	Number Criteria 8.3.1  Technical guides describing the steps needed to carry out the use of the GIS application in the organization are developed as required based on organizational policy.	GIS principles Cartographic principles Presentation skills Database skills Computer skills Keyboarding skills	Personal computer Geographic information systems software Database software Word processing software Spreadsheet software
KA8.4	Provide technical training for end-users.	Number Criteria 8.4.1 List of available training resources of various formats (classroom, online, workbooks, or exercises) is provided to end users. 8.4.2 Seminars or hands-on workshops scheduled and attendance of users is documented. 8.4.3 Training modules for custom GIS applications are produced and delivered. 8.4.4 Evaluations of training events conducted by the technician are collected and documented.	GIS principles Cartographic principles Presentation skill     Database skills General geography Facilitation skills Computer skills Keyboarding skills	Personal computer Geographic information systems software Database software Word processing software Spreadsheet software