Back to Critical Work Functions

Click here for AEKS Matrix

Occupational Title: HVACR Technician Key Purpose: Diagnose, install, service, and repair heating, ventilation, air conditioning and refrigeration systems.
Critical Work Function 1 Operate according to acceptable practices within the workplace environment.			Occupational Skills, Knowledge and Conditions
Key Activities		Performance Criteria	Occupational Skills and Knowledge	Conditions
Those duties or task clusters that are necessary to perform each critical work function.		Specific demonstrable performance and standards that indicate when the key activity has been performed successfully.	Those skills and knowledge that are specific to the occupation, such as technical processes or procedures common across the occupation that are critical to the related key activity.	Tools, resources and equipment necessary to carry out key activities and their related performance criteria.

KA1.1	Perform operation in a safe manner in accordance with company guidelines and federal, state, and local regulations.	Number Criteria 1.1.1  Apply safety regulations and procedures per OSHA and DOT.  1.1.2  Handle refrigerant according to EPA regulations. 1.1.3  Apply and perform according to company guidelines.	Knowledge of OSHA, DOT,  and EPA rules and regulations. Knowledge and certification in refrigerant recovery, storage, and handling. Knowledge of local building and energy safety codes. Understanding of ladder safety.	Appropriate OSHA, DOT,  and EPA manuals  Refrigerant recovery unit  Guidelines of local building  and energy safety codes   Company guidelines
KA1.2	Perform operations involving hazardous materials in a safe manner in accordance with federal, state and local regulations.	Number Criteria 1.2.1 Identify hazardous substances in the work area.  1.2.2  Handle hazardous materials according to OSHA regulations.  1.2.3 Transport hazardous material according to DOT regulations.  1.2.4  Dispose of hazardous materials according to federal, state, and local regulations.	Knowledge of OSHA, DOT, and EPA rules and regulations. Knowledge of local regulations. Knowledge of proper refrigeration transportation. Knowledge of asbestos rules and regulations. Knowledge of Material Safety Data Sheets (MSDS).	Appropriate OSHA, DOT, and EPA manuals   Guidelines of local regulations  Material Safety Data Sheets (MSDS)
KA1.3	Ensure that employees/teams develop and improve technical, interpersonal, and communication skills to provide effective customer service.	Number Criteria 1.3.1  Develop employees’ technical and interpersonal skills.  1.3.2  Follow company conduct codes to ensure ethical behavior.  1.3.3  Answer and advise customer in a professional, polite, and thorough manner.  1.3.4  Solve customer problems by utilizing reference materials and discussing possible solutions with supervisor and co-workers. 1.3.5  Communicate and translate technical information/terms verbally and/or in writing in a clear, precise, and logical manner in layman terms. 1.3.6  Read service manuals, forms, and other written materials with comprehension.  1.3.7  Formal/informal customer surveys indicate general satisfaction with employees/teams.	Knowledge of PC usage and appropriate software. Basic business writing.	Personal computer  Appropriate service manuals