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Occupational Title: Heavy Equipment Maintenance Technician
Key Purpose: Diagnose, service and repair heavy equipment
Critical Work Function
11 Conduct failure analysis on heavy equipment
to ensure customer satisfaction		 Occupational Skills, Knowledge and Conditions
Key Activities
Performance Criteria
Occupational Skills and Knowledge
Conditions
Those duties or task clusters that are necessary to perform each critical work function.
Specific demonstrable performance and standards that indicate when the key activity has been performed successfully.
Those skills and knowledge that are specific to the occupation, such as technical processes or procedures common across the occupation that are critical to the related key activity.
Tools, resources and equipment necessary to carry out key activities and their related performance criteria.




 KA
 11.1		 Perform failure analysis on heavy equipment.
Number
Criteria
11.1.1
State the failure problem clearly and concisely.
11.1.2
Organize fact gathering. 
11.1.3
Observe and record facts.
11.1.4
Analyze facts and determine probable root cause. 
11.1.5
Communicate with responsible party to determine repairs to be undertaken.
11.1.6
Make repairs as directed. 
11.1.7
Follow-up with customer. 
11.1.8
Post-service vehicle performance audit indicates components performing at or above OEM specifications.
Knowledge of refining processes

Understanding how metals used in components and parts are made

Knowledge of common material and/or processing flaws

Knowledge of effects on metals of heat and load during operations

Knowledge and usage of shop manuals and other appropriate documentation

 Using the following tools, resources and equipment:

Tool requirements vary depending on each situation

Appropriate shop manuals and other documentation