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Occupational Title: Heavy Equipment Maintenance Technician
Key Purpose: Diagnose, service and repair heavy equipment
Critical Work Function
1 Operate according to acceptable practices within the shop environment 		Occupational Skills, Knowledge and Conditions
Key Activities
Performance Criteria
Occupational Skills and Knowledge
Conditions
Those duties or task clusters that are necessary to perform each critical work function.
Specific demonstrable performance and standards that indicate when the key activity has been performed successfully.
Those skills and knowledge that are specific to the occupation, such as technical processes or procedures common across the occupation that are critical to the related key activity.
Tools, resources and equipment necessary to carry out key activities and their related performance criteria.




KA 1.1 Perform all operations and equipment handling while adhering to safe practices.
Number
Criteria
1.1.1 Utilize and store spray paints and other chemicals using appropriate personal equipment in approved areas.
1.1.2 Demonstrate safe work habits and utilize safety and personal protection equipment, according to industry-recognized general safety rules. 
1.1.3 Use proper manual lifting techniques to lift and block equipment and vehicles.
1.1.4 Follow recognized emergency procedures and report all accidents, injuries, and near misses to supervisor.
1.1.5 Handle hazardous materials in accordance with OSHA, EPA, and MSHA requirements, properly identifying right-to-know and Material Safety Data Sheets (MSDS).
1.1.6 Adhere to safe shop practices as specified by company policy, OEM specifications, and state and federal regulations.
1.1.7 Utilize cutting and welding in maintenance of heavy equipment in a safe manner.
Knowledge of OSHA, EPA, and MSHA safety rules and regulations and company or original equipment manufacturer (OEM) specifications

Knowledge and application of first aid and CPR

Knowledge of personal protection equipment and emergency equipment and materials
Using the following tools, resources, and equipment:

Appropriate personal protection equipment (PPE)

Appropriate emergency equipment and materials
KA 1.2 Ensure that employees/teams develop and improve technical, interpersonal, and communication skills to provide effective customer service.
Number
Criteria
1.2.1 Develop employees' technical and interpersonal skills.
1.2.2 Answer and advise customer in a polite and thorough manner.
1.2.3 Communicate technical information verbally in a clear, precise, and logical manner.
1.2.4 Read service manuals, forms, and other written materials with comprehension.
1.2.5 Write information clearly, precisely, and logically.
1.2.6 Solve customer problems by utilizing reference materials and discussing.
1.2.7 Formal/informal customer surveys indicate general satisfaction with employees/teams.
Knowledge of PC usage and appropriate software

Knowledge of diagnostic equipment

Knowledge and usage of shop manuals and other appropriate documentation
Using the following tools, resources, and equipment:

Personal/laptop computer

Diagnostic equipment

Appropriate diagnostic software (proprietary/ commercial)

Appropriate shop service manuals and other documentation
KA 1.3 Follow shop procedures.
Number
Criteria
1.3.1 Develop employees' technical and interpersonal skills.
1.3.2 Follow both written and oral directions, performing tasks in proper sequence.
1.3.3 Prepare supporting documentation, such as, time cards, safety/accident reports, testing data forms, and reports.
1.3.4 Maintain and utilize reference materials, including labor time guides, diagnostic manuals, and pre-delivery manuals.
1.3.5 Contribute to effective business operations by following company policies and practicing cost containment.
1.3.6 Documentation meets departmental and company-written specifications and guidelines.
Knowledge of the basic types of diagrams and schematics

Knowledge of the basic layouts of diagrams and schematics

Ability to read layouts of diagrams and schematics

Knowledge and usage of shop manuals and other appropriate documentation

 Using the following tools, resources, and equipment:

Personal/Laptop computer

Engineering drawings/schematics as required

Appropriate shop service manuals and other documentation

KA 1.4 Perform general housekeeping and maintenance.
Number
Criteria
1.4.1 Maintain safe and clean work environment, including shop tools, equipment, and workbenches.
1.4.2 Perform preventative maintenance on shop tools and equipment.
1.4.3 Complete approved checklist with comprehensive list of shop tools, equipment, and workbenches to be cleaned and maintained.
Understanding of general maintenance and safety procedures for shop tools, equipment, and workbench area Using the following tools, resources, and equipment:

Brooms

Brushes

Mops

Cleaning materials as required

Waste containers

Preventative maintenance 

Charts/checklists

Safety procedures