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| Occupational Title: GIS Technician |
| Academic and Employability Knowledge and Skill Matrix |
| CWF 8 Provide Technical Support |
| Listening | Speaking | Using Information and Communi- cations Technology | Gathering and Analyzing Information | Analyzing and Solving Problems | Making Decisions and Judgments | Organizing and Planning | Using Social skills | Adaptability | Working in Teams | Leading Others | Building Consensus | Self and Career Develop- ment | Writing | Reading | Mathe- matics | Science |
| 3 | 4 | 4 | 4 | 4 | 3 |
3 |
3 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 |
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Tools
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Strategy:: A. Written Tests could include: (1) Multiple choice and/or essay questions that demonstrate an ability to provide technical support and customer service. B. Hands-on exercises or simulations to demonstrate acquisition of knowledge, skills, and attitude that could: 1. Demonstrate ability to resolve user’s technical problems utilizing facilitation, computer, and networking skills. 2. Ability to install and maintain software service packs for both operating system and GIS application software. 3. Demonstrate oral and written communication skills in assisting end-users. |