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CTC
The following colleges have integrated the Customer Service and Sales Skill Standards into their Customer Service Representative programs:
College
 Program Curriculum and Contact
 Program Recognition Application Materials
Cedar Valley College of the Dallas County Community College Districte
 		Customer Service Representative Level 2 Certificate Program

Diane Minger,
Ed.D. Marketing/Management Programs Coordinator  
 		Application Cover Page 

Matrix Matching Key Activities to WECM Courses

Sample Course Syllabus

Sample Assessments