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CWF 3 Ensure customer service meets the customer's expectations and needs |
| Listening | Speaking | Using
Informa- tion and Commu- nications |
Gathering
and Analyz- ing infor- mation |
Analyzing
and solving problems |
Making
Decisions and judge- ments |
Organizing
and planning |
Using
Social Skills |
Adapta-
bility |
Working
in teams |
Leading
others |
Building
consensus |
Self and
career develop- ment |
Writing | Reading | mathematics | Science |
| KA 3.1 Set up and maintain an effective communications strategy between your team/department and the customer |
| 4 | 4 | 3 | 3 | 2 | 1 | 1 |
| KA 3.2 Implement an effective customer
service strategy to document and analyze customer input, resolve or refer
customer concerns, and
implement necessary changes |
| 3 | 4 | 4 | 3 | 1 | 1 |
| KA 3.3 Implement team/department strategies to continuously update and inform the customer by serving as a technical resource |
| 3 | 4 | 4 | 3 | 1 | 1 |
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Strategy: Role Playing/Simulation